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"Many consultants simply tell you what to do and let you get on with it. Your hands on and pro-active approach was very refreshing, especially as we had no marketing resource and work had to be shared out between several colleagues.
But you kept us on a task whilst appreciating we had many other commitments (there was a recession well under way by this time of course), and now looking back, it is amazing what we have achieved – updated web site increasingly generating traffic, client nurturing strategies in place, improved sales techniques, mailing and information campaigns, a renewed approach to advertising, and much more. It has not cost us a fortune and our return on investment (which we can now measure) is well in excess of satisfactory, and we will of course continue to get the benefits of this investment for many years to come.
All this has all helped create momentum and a new vigor within the business to generate enquiries and increase sales. We are now very well placed to achieve both our short and long term growth objectives despite the worst economic climate for a generation."
Tony Passmore, Managing Director - B&K Passmore